Frequently Asked Questions
Everything you need to know about your Venusia skincare journey.
How long does it take for my Venusia products to be delivered?
Standard shipping typically takes 3-5 business days depending on your location. You will receive a tracking link via email once your order has been dispatched from our warehouse.
Are Venusia products suitable for sensitive skin?
Yes, Venusia products are dermatologically tested and specifically formulated to be gentle on sensitive and dry skin, providing long-lasting hydration without irritation.
What is your return policy for skincare items?
We accept returns within 7 days of delivery if the product is unused, unopened, and in its original packaging. For hygiene reasons, we cannot accept returns on items that have been opened.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across the country. You can also choose to pay via UPI, Credit/Debit cards, or Net Banking for a contactless experience.
How can I track the status of my order?
Once your order is shipped, you will receive an SMS and email containing a unique tracking ID and a link to our courier partner's website to monitor your shipment in real-time.
Are Venusia products paraben-free?
Many of our key formulations, such as Venusia Max, are paraben-free and designed with skin-friendly ingredients to ensure safe and effective moisturization for all age groups.